LiuGong firmly believes in adopting a customer focused approach in business. Any product enhancement/up gradation is always based on the customer's feedback or requirement, because all our efforts are focused at not only satisfying the customers but also exceeding their expectations, says Rohit Punjabi, General Manager (Strategy Development), LiuGong India. Excerpts from the interview.
Do you think that there is a drift towards wheel loaders market away from backhoes?
The Indian market is slowly but steadily moving towards the usage of specialised equipment and attachments. This follows the global trend where specialised equipment is utilised for specialised jobs on tighter project execution timelines. It is expected to be increasingly replaced by more efficient and productive machines such as crawler excavator and wheel loaders, particularly on large infrastructure projects. But then again we may well see the increasing applications of backhoe in rural areas which will sustain its strong market presence.
The competition has become very intense and threefold now. What is your take on this?
There are global, Chinese and domestic players supplying machines to the Indian market. LiuGong wheel loaders are differentiated with the latest technology, and higher reliability to move and make more (ie, highest productivity and lowest cost-per-tonne) supported with best in class product support from LiuGong. Liugong is also a global player now with its presence in countries right across the globe.
Is there any move towards higher tonnage wheel loaders?
LiuGong firmly believes in adopting a customer-focused approach in business. Any product enhancement/up gradation is always based on the customer's feedback or requirement, because all our efforts are focused at not only satisfying the customers but also exceeding their expectations. We will continue to enter the market with revolutionary, fuel-efficient and world class products based on our customer needs.
How do you look at the potential from the mining segment?
In order to sustain the GDP growth on a long-term basis, development of the core and the infrastructure sector is the key. Several projects are on the anvil in the mining sector which will witness the rapid growth in the mining industry in the near future. With the setting up of the mining projects, there is definite shift in the demand of the major mining equipment both in term of size and technology. The future demand is shifting towards wheel loaders with the state of art technology.
Brief us on the range of wheeled loaders offered by LiuGong.
LiuGong is supplying the complete range of wheel loaders from 1.5 to 8 tonne capacity by offering different models. LiuGong wheel loaders are equipped with Cummins engine technology, load sensing hydraulics, hydraulic pilot control etc. These different features enhance the efficiency and differentiated performance of machines and delivering more values to the customers.
How do you view the potential for attachment for wheel loaders?
LiuGong's wide range of wheel loaders comes with the different attachments like fork, grapple, bucket, etc. This consists of irrigation site works, highways, roads and dam construction, tunnel projects, airports and industrial projects sites etc. The machines can also undertake waste landfill, scrap handling, bulk cargo handling at ports, forestry, block handling, slag handling at steel mills among others comprising application at mining sites to clear overburden, etc. The company has a well placed customer support network to enable the machines deliver optimum productivity.
Would you brief us on your strengths in training and services provided to the customers?
Training is a very significant part of the LiuGong culture whether implied to improve the skill or knowledge of our own employees, our dealers or our customers. LiuGong is vigorously conducting the operators training programmes at the site for the customers. We also conduct classroom training and provide hands in training at our Pitampura plant as well as at our training centers in Indore. Apart from above we also provide modules, regular health checkups, customised services, spare recommendations, fleet maintenance contract and MARC contracts. Recently, LiuGong conducted training sessions at the HCC and BSC C&C sites.