XCMG has officially opened the company’s first spare parts centre in Ulaanbaatar, Mongolia, on July 23. The announcement is the final piece of XCMG’s supply chain jigsaw in the region and will allow XCMG to provide all-around support and services for customers in Mongolia.
The new centre will connect with the Xuzhou Headquarters, Erenhot Distribution Center and mining districts’ on-site support warehouses to create a complete ‘sale-support- repair’ service providing high-quality equipment, flawless support in operation and guarantees for equipment throughout the entire lifecycle of XCMG’s products. “As Mongolia accelerates the construction of infrastructure over the next decade, XCMG will be on-hand to help develop the local market. With our new service centre and complete solution, there will be no limit to what we can build together,” noted Song.XCMG’s exports to Mongolia are increasing year by year.
According to recent customs reports, the total number of machinery shipped to Mongolia up to July 2019 has already exceeded the total of 2018 - an increase of 113 per cent. The dramatic increase underlines the position of XCMG’s large-tonnage mining excavators, loaders, graders and mining trucks as the top choice for operators in Mongolia.
To meet the ever-growing demand for spare parts support and services, XCMG initiated the spare parts centre project with local dealer AODE in April 2019. The total 20 million Yuan ($2.9 million) was invested to construct the 2,000 sq m (21,528 sq ft) site located at Ulaanbatar.
The centre will significantly improve XCMG’s ability to provide spare parts services in Mongolia and its neighbouring region, as well as better sales services in Middle Asia. “XCMG is committed to providing excellent products and service to all our customers, service is part of the product itself, and XCMG will invest heavily to create a global spare parts network and standard service procedures to win customers’ trust,” noted Wang Min, Chairman and CEO of XCMG.