India, 19 June 2013 - With the economy showing signs of improvement and demand for equipment in the infrastructure sector, Caterpillar and its Indian dealer network is aggressively expanding its footprint in Rajasthan in a bid to further bolster its sales and service network through TIPL, Caterpillar's authorised dealer. TIPL plans to open a substantial number of retail outlets and after sales service centres at various locations in Rajasthan, including Jaipur and Udaipur to widen its reach and services to customers through the availability of high quality parts and technical support. This follows a recently launched after-sales facility earlier this month. This facility boasts of state-of-the-art workshop capabilities, and offers a component rebuild for engines meeting stringent quality controls as stipulated by Caterpillar. It also has an expanded service parts warehouse to meet the increasing customer demand.
The expansion in after-sales network is expected to generate greater employment opportunities in Rajasthan. TIPL is looking at doubling the size of its sales team and recruiting technicians to support customers through new outlets. It already has an impressive team of highly skilled service engineers and has further plans to recruit up to 30 people in Rajasthan.
"We are continuously ramping up our services and distribution network. With this expansion we will improve our capability to supply high quality spare parts to our construction customers close to their operations and further develop our services business. We believe that the most effective solutions are delivered to customers by being available at the right place at the right time, and that is also what laid the foundation for this expansion", stated Mr. Kevin Strydom, South Asia Regional Director, Caterpillar India.
Speaking on the expansion, Kewalramani, Head Construction and Mining Solutions, TIPL (Authorized dealer of Caterpillar in North & East of India) stated "Rajasthan is an integral market for Caterpillar. The 424B Back hoe loader, and 320 D Excavator which are manufactured in India have been generating exceptional results and driving the sales growth in the region. Our Udaipur facility and soon to open retail stores will enable us to respond quickly to the after-sales needs of our ever expanding customer base. All our facilities and centres are equipped with the latest tools and qualified Caterpillar-trained personnel to ensure a better service experience"
On the sidelines, TIPL has been ramping up efforts to engage with customers through regular road shows and customer meets. TIPL is strongly committed to providing product support excellence that delivers valued, quality products, services and solutions to help customers succeed. It is through these relentless actions that an enduring relationship can be built with customers paving a journey that will continue long after the sale.
About Caterpillar India
Caterpillar has been active in India since the 1930s. Today, together with dealers, Caterpillar India employs more than 10,000 people. The India presence includes state-of-the-art manufacturing facilities, high tech research and development, as well as numerous global support organizations. Caterpillar India employees, dealers and facilities are located at hundreds of locations to serve and support customers and respond quickly to their needs. The key manufacturing facilities are located at Hosur, Thiruvallur, Pondicherry and Aurangabad; and key offices are in Bangalore, Chennai, Mumbai, and Delhi.
Tractors India Private Limited (TIPL) is a wholly owned subsidiary of Tractors India Limited (TIL) and is responsible for the entire Caterpillar business of Construction, Mining and Power Systems Solutions.
As a wholly owned subsidiary of TIL, TIPL follows the same vision of being a Total Solutions Provider, focusing on India's Infrastructure growth opportunities and leveraging Rentals and Used Equipment business.
Committed to excellence, TIPL brings the comprehensive range of Caterpillar Construction and Mining equipment as well as Engines and Gen sets that set the standards in quality and reliability. The partnership with Caterpillar provides us with the desired competitive edge-one that is entirely customer focused. TIPL has a wide service network across North and East India and is committed to delivering maximum value and greater service to our customers.